Researcher
How Boosted Experience Empowers Researchers
to Turn Data into Human Insights
Boosted Experience helps business and academic researchers collect, analyze and visualize real-time data on customer satisfaction, employee engagement and product research across Mauritius, Indian Ocean and Africa.
Research in the Age of Experience
In today’s data-driven world, researchers are shifting from static surveys to real-time behavioral insights. Whether in academia, marketing or social sciences, the challenge remains the same:
How can we understand emotions, perceptions and performance not just numbers?
That’s where Boosted Experience comes in by bridging Customer Experience (CX), Employee Experience (EX), Product Research (PR) and Data Analytics (DA) it helps researchers capture, analyze and interpret human behavior in authentic environments.
Customers Voice Drive: Real-Time Feedback Intelligence
Traditional surveys often give delayed results.
The Customers Voice Drive changes that by collecting live customer feedback across multiple touchpoints in-store, online or via QR codes.
For researchers, this means:
• Access to real-time quantitative and qualitative data.
• Instant visibility on CSAT, NPS and CES trends.
• The ability to segment results by demographics, region or experience type.
• Exportable data sets for deeper analysis.
It’s not just feedback it’s living data ready for research and innovation.
Rise & Perform: Linking Employee Data with Customer Outcomes
Understanding how employee engagement influences customer satisfaction is a goldmine for research. Rise & Perform enables data correlation between internal KPIs and external customer metrics.
Researchers can explore:
• How punctuality and productivity impact CSAT scores.
• Correlations between recognition programs and retention.
• Predictive trends in employee morale and performance.
With customizable dashboards, Boosted Experience turns HR and CX metrics into a research lab for experience management.
Case Example: Applied Research in Customer Behavior
A team of business researchers in Mauritius partnered with Boosted Experience to study the relationship between customer satisfaction and employee engagement in the hospitality industry.
Using Customers Voice Drive and Rise & Perform, they collected and analyzed over 3,000 feedback points across 12 months.
Key findings:
• Strong correlation between employee recognition and customer loyalty (+31%).
• Service empathy directly linked to higher repeat purchase intention.
• Actionable insights led to improved staff training and reduced churn.
This project demonstrated how data science and human understanding can merge into actionable research outcomes.
Why Researchers Choose Boosted Experience
• Real-time, high-quality data collection tools.
• Integrated CX and EX datasets for cross-domain research.
• Ethical, consent-based data aligned with academic standards.
• Local context for studies in Mauritius, Indian Ocean and Africa.
• Support for academic partnerships and innovation projects.
From Data to Meaning
At Boosted Experience, we believe research should not only explain behavior but also improve human connection.
By combining analytics, empathy and real-world experimentation, we help researchers and institutions uncover what truly drives satisfaction, loyalty and performance.