CX Professionals
How Boosted Experience Empowers CX Professionals to Build Human-Centric Brands
Discover how Boosted Experience helps Customer Experience (CX) professionals connect customer feedback, employee performance
and real-time insights to build stronger, more human-centric brands in Mauritius and beyond.
The New Era of Customer Experience
Today’s customers expect more than just a product or service they expect connection, emotion and trust. Yet many CX professionals struggle to turn feedback into real transformation. Data is everywhere but insight is rare.
That’s where Boosted Experience steps in a Mauritius-based innovation hub that helps CX leaders listen, empower, train and connect through smart tools and human-driven solutions.
Listening Better: Customers Voice Drive
The Customers Voice Drive is a multi-channel feedback platform designed to collect, centralize, and analyze customer opinions in real time. Whether it’s a quick survey after a salon visit or an online form after a hotel stay, the platform gives CX professionals the power to:
• Detect dissatisfaction before it goes public.
• Transform silent churn into meaningful conversations.
• Track satisfaction metrics such as CSAT, CES and NPS.
• Generate actionable reports for continuous improvement.
By capturing the true voice of the customer, professionals can make smarter, faster and more human-oriented decisions.
Empowering Teams: Rise & Perform
CX is not just about customers it’s also about employees.
With Rise & Perform, Boosted Experience helps organizations measure, motivate and reward performance through transparent and data-driven evaluation.
The platform links employee KPIs to customer satisfaction, ensuring that frontline staff feel recognized for the impact they create.
Metrics such as punctuality, productivity and quality of service are visualized on dashboards that encourage both accountability and motivation.
When employees perform with purpose, customers feel it.
Example: CX Transformation in Hospitality
A Mauritian Hotel using Boosted Experience transformed its guest satisfaction in just three months:
• Real-time guest feedback via Customers Voice Drive.
• Staff performance tracking via Rise & Perform.
Result:
✅ +28% in CSAT scores.
✅ 15% reduction in employee turnover.
✅ Stronger brand reputation online and offline.
Why CX Professionals Choose Boosted Experience?
• Designed for Mauritius, Indian Ocean and Africa.
• Combines data, emotion and performance.
• Offers measurable impact on both employees and customers.
• Backed by a team of passionate innovators who believe in human connection through experience.
Let’s Shift to Excellence Together
Whether you’re a CX professional, HR leader or business owner, Boosted Experience gives you the clarity and tools to transform your organization from the inside out.