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At Boosted Experience Ltd, we are committed to ensuring the highest standards of privacy and data protection. As part of our dedication to transparency and compliance, we strictly adhere to the General Data Protection Regulation (GDPR).

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CSR Project for Boosted Experience Ltd: "EmpowerCX: Transforming Communities Through Experience Excellence"

Overview

The EmpowerCX project is a Corporate Social Responsibility (CSR) initiative by Boosted Experience Ltd aimed at uplifting underserved communities by providing customer experience (CX) training, tools, and support to small businesses, non-profits, and young professionals. This initiative aligns with Boosted Experience Ltd's mission of driving growth, innovation, and excellence in customer interactions.

Objectives

Enhance Skills & Knowledge: Equip small businesses and individuals with the skills needed to deliver exceptional customer experiences. Support Economic Growth: Boost the sustainability and growth of local businesses by improving their CX strategies. Promote Inclusivity: Make world-class CX practices accessible to non-profits and social enterprises that serve vulnerable populations. Develop Future Leaders: Empower young professionals with practical CX training to enhance their employability and career prospects.

Key Initiatives

CX Bootcamps for Small Businesses

Organize workshops to train small business owners and employees on customer-centric strategies, complaint handling, and feedback collection. Provide templates for VOC forms, dashboards, and evaluation tools to help them measure and improve CX. Non-Profit Support Program: Partner with non-profits to help them create better service experiences for beneficiaries.

Provide free or discounted access to CX tools like surveys, feedback systems, and live dashboards to help measure impact.

Youth CX Academy

Launch a free certification program for young professionals in underserved communities to teach CX fundamentals, data analysis, and customer service best practices.

Why This Project?

Alignment with Core Expertise: Empowers Boosted Experience Ltd to give back by sharing its CX expertise. Sustainable Impact: Strengthens communities by creating more customer-centric businesses and individuals. Brand Building: Positions Boosted Experience Ltd as a socially responsible leader in the CX industry.

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