Privacy Policy

Last updated: Monday, 10th November, 2025

Boosted Experience Limited (“Boosted XP”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.boosted-xp.com, use our services, or interact with our platform.

By accessing our website or using our services, you agree to the practices described in this policy.

1. Who We Are

Boosted Experience Limited
Registered in Mauritius
Email: [email protected]
Website: www.boosted-xp.com

We provide Customer Experience (CX), Employee Engagement, digital experience analytics, and SaaS solutions including Customer Voice Drive, Rise & Perform, Designing Smiles, and Connecting Horizons.

2. Personal Data We Collect

2.1 Information You Provide Directly

  • Name, surname
  • Email address
  • Phone number
  • Company details (BRN, VAT number, address, POA)
  • Preferred username for platform access
  • Survey responses when interacting with our Customer Voice Drive forms
  • Support requests, messages, or emails

2.2 Information Collected Automatically

  • IP address and approximate location
  • Browser type and device information
  • Usage data, pages visited, time spent
  • Cookies and tracking technology (see Cookie Policy)

2.3 Data From Our Services

  • For businesses using our tools:
  • Customer satisfaction metrics (CSAT, CES, NPS)
  • Employee evaluation scores (Rise & Perform)
  • Dashboard and analytics data
  • User login and activity logs

We do not collect sensitive data unless explicitly required and authorised.

3. How We Use Your Data

We process your data to:

  • Provide access to our SaaS solutions
  • Personalise your digital experience
  • Process registrations, logins, and authentication
  • Deliver dashboards, analytics, and reporting features
  • Improve our services and platform performance
  • Respond to support requests
  • Send updates, notifications, and service messages
  • Ensure security, fraud prevention, and system monitoring
  • Comply with legal obligations (GDPR, Data Protection Act Mauritius)

We rely on the following legal grounds:

  • Performance of a contract (platform usage, subscriptions)
  • Legitimate interest (service improvement, security, analytics)
  • User consent (cookies, marketing communication)
  • Legal obligation (invoicing, compliance)

5. Data Sharing and Disclosure

We may share your data with:

  • Trusted third-party service providers (hosting, analytics, email systems)
  • Business partners involved in service delivery
  • Regulatory authorities when legally required

We never sell personal data. All third parties follow strict confidentiality and data protection obligations.

6. International Transfers

Our services may involve data storage or processing in countries outside Mauritius (e.g., EU/US cloud providers). All transfers are protected using:

  • Standard Contractual Clauses (SCC)
  • Adequate data protection safeguards

7. Data Retention

We retain data only for as long as necessary for the purposes described:

  • Platform accounts: active subscription period
  • Analytics and dashboards: as long as required by the client
  • Legal/financial records: 7 years
  • Survey data: client-defined retention duration
  • Cookies: 1 day to 12 months (see Cookie Policy)

8. Security Measures

We implement strong security controls including:

  • Encrypted data storage
  • Secure hosting infrastructure
  • Access control & authentication
  • Monitoring and audit logs
  • Regular vulnerability checks
  • Although no system is 100% secure, we take all reasonable steps to protect your data.

9. Your Rights

Under Mauritius Data Protection Act and GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

Requests can be sent to: [email protected]

10. Marketing Communication

We will only send marketing emails if you have provided consent.
You may unsubscribe at any time.

11. Customer Voice Drive & Surveys

When you respond to surveys:

  • Your feedback is anonymised or pseudonymised unless otherwise stated
  • Businesses receive aggregated insights
  • Personal identifiers (email/phone) are only shared if you voluntarily provide them
  • Ads or messages may be displayed within the survey interface (optional for clients)
  • Our website may contain links to external sites.
  • We are not responsible for their privacy practices.

13. Updates to This Policy

  • We may update this Privacy Policy to reflect changes in our services or legal requirements.
  • The latest version will always be available on this page.

14. Contact Us

For questions, requests, or complaints:
Boosted Experience Ltd
Email: [email protected]

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